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Frequently Asked Questions

Go ahead, ask us anything.

TRANSPORTATION

How do I get there?

Shopify LA is located at 777 South Alameda, Building 1, Suite 100 at the ROW DTLA.

Is there parking nearby?

There is a parking garage located at the ROW DTLA where we provide 2 hours free validation.

SUPPORT

Where can I get support on my Store?

Shopify offers 24/7 support via Chat and Email. Visit our Support Page for more information. You can also get questions answered by other entrepreneurs and experts by joining the Shopify Slack Community where thousands of entrepreneurs engage in discussions and gather feedback.

Do you take appointments?

We have phased out 1:1 appointments to make room for more community-based events, workshops, and Growth Labs to help you get the information you need. Visit our calendar of events to see a list of upcoming workshops and events.

Events

Do you have a calendar of events?

Yes we do! Here’s our calendar of events. All of our workshops and events happening within our space are listed on our calendar. Please visit our calendar prior to your visit to ensure that we are open for the day, as we host private events from time-to-time.

I’d like to attend one of your workshops/events, but it’s currently sold out. Can I be added to a waitlist?

We currently don’t keep waitlists for events, but check back often, as availability opens up when other guests cancel their reservations.

I’d like to bring a guest to one of your workshops/events, can I do that?

You are welcome to bring a guest, however, to ensure that we have a space for each individual, all guests must be registered prior to attending our workshops/events. Please ensure your guest RSVPs to the event prior to attending.

I’m interested in partnering with Shopify LA on an event. Who can I reach out to

You can fill out the event request form and we’ll reach out to begin the process if we can accommodate the event.

The Space

Is this a co-working space?

Our space is open to the public. Our seating, however, is limited and reserved for people who have booked appointments or workshops with us. Upon booking an appointment or a workshop at the space, you are welcome to come early and/or stay after your service.

Do you offer WiFi?

Yes, we offer complimentary wifi to our guests at Shopify LA. Once you check-in to your appointment or workshop, you will be sent or provided a WiFi code.

SHOPIFY RETAIL HARDWARE ORDERS

For merchants who have previously purchased Shopify POS equipment in store or online.

What is your return policy?

For in store purchases:

Shopify Products (Card Readers ONLY) - We will provide a refund for items returned within 90 days as long as the product is returned unopened. If the card reader has been opened, and the item is not defective, we will provide a refund if returned within 30 days.

Defective items can be replaced after the 30 day period, up to 1 year after purchase. A replacement will be provided as long as inventory is available in store. Otherwise, a replacement can be done online through our hardware store.

3rd Party Products - We accept returns within 30 days of purchase as long as the item is in working and new condition in its original box.

Defective products can be returned within 30 days and a replacement will be provided. If the item is defective after 30 days, please contact the manufacturer regarding their warranty.

For Online Purchases:

Shopify Products (Card Readers) - If the item is defective, we will accept the return and provide a replacement. Damaged items purchased online will not be accepted. If the item is unopened, we can provide a refund to the merchant as long as we are provided with the email address matching the initial order.

3rd party products - Hardware purchased online must be returned online. Please follow the below procedure:

Fill out the return form.

After Shopify reviews your return form, you will be emailed a return label to print. Attach the label to the shipping vessel and drop off at the shipping carrier’s location.

Please refer to our online return policy for further details.

Resources

Get free Shopify training

Visit Shopify Learn

Find the Answers You Need

Visit the Shopify Help Center

Join Our Community of Merchants

Join the Slack Channel

Learn from Fellow Merchants

Visit Shopify Forums

Connect with Shopify 24/7

Connect

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What a time to be an entrepreneur

Visit Shopify Los Angeles at ROW DTLA, 777 S Alameda St Bldg. 1.

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